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Delivery returns

Delivery and returns

Delivery

When you order a Plant-e product, we will try to ship your product as quickly as possible.

We will prepare your order in the week you place your order. When your order is ready, we offer it to PostNL for shipping.

Depending on delivery times of PostNL in your neighborhood, delivery will take around 3 days in The Netherlands and approximately 5 in other countries.

We will send you a track and trace code, which allows you to track your order.

Returns

When you are not happy with your product, you can return it to Plant-e. You can expect us to strive for 100% customer satisfaction, even when you are disappointed with our product.

Our service:

  • 14 days cooling off period, after you received your order.
  • We accept all reasons for returns. We do need the original package and the product has to be undamaged.
  • The costs for return are for the customer.